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What is a CarolinaCard?
Where can the CarolinaCard be used?
Does my meal plan or CarolinaCash need to be activated?
Do off campus businesses accept the CarolinaCard?
Will my CarolinaCard also be used to do laundry on campus?
How do I get a CarolinaCard?
How can money be deposited on the CarolinaCard?
Is there a PIN required and if so, what is it?

How can I check my account balances?
Can I get cash from my CarolinaCard?
What about Refunds and Withdrawals?
Lost or Stolen Cards

WHAT IS A CAROLINACARD?
It is your permanent USC ID card plus a flexible-spending declining balance card. Each time you make a purchase, the amount of the purchase is deducted from your account balance.
 

  • Carolina Cash is used for ALL dining and non-dining purchases.

WHERE CAN THE CAROLINACARD BE USED?
You will be able to use your CarolinaCard at the Russell House University Bookstore, at the Thomas Cooper Library for copies, at the Student Health Center when you buy prescriptions or pay other fees, at most Coke machines, the Post Office, Quick Copy, The RH Gameroom and at all Carolina Dining locations. Additional places that accept the CarolinaCard will be added each semester - becoming your all-in-one passport to campus life at Carolina!
Please see Using Your CarolinaCard for more information.

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DOES MY MEAL PLAN OR CAROLINA CASH NEED TO BE ACTIVATED?

Opening Day - First 30 days of Classes:

Meal Plans and Carolina Cash that have been paid for will be ready to use within the hour.

After the first 30 days of Classes:

Meal Plans and Carolina Cash that have been paid for by 5pm on any weekday will be available by 8pm of the same day. Payments made between Friday at 5pm though Monday at 5pm, will be  posted the next day by 8pm.

IMPORTANT: If you have NOT paid for your Meal Plan, you will NOT be able to access your meals.

DO OFF CAMPUS BUSINESSES ACCEPT THE CAROLINACARD?
Yes.

WILL MY CAROLINACARD ALSO BE USED TO DO LAUNDRY ON CAMPUS?
Yes, see Using Your CarolinaCard for more information.

HOW DO I GET A CAROLINACARD?
University students are issued a CarolinaCard at the CarolinaCard office located in The Underground (basement) of the Russell House Union. If you already have a USC ID card from a previous year, there is no need to get a replacement card because your old card will function just the same as the new card.

Your first card is issued free; there is a $35.00 charge to replace lost cards. (If you replace a card, previously issued cards are rendered invalid and cannot be reactivated.)

Damaged cards can be replaced at no charge due to normal wear and tear or for a card in which the magnetic strip no longer works. There is a $25.00 damaged card fee if the following apply: the card is broken, bent, holes have been punched, misused (torn, chewed by pet), or warped from the heat (dashboard, clothes dryer).

Please be sure you bring a picture ID such as a drivers license, military ID or passport to verify your identity when you come to get a card.

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HOW CAN MONEY BE DEPOSITED ON THE CAROLINACARD?
The first opportunity to request Carolina Cash is on the student Housing application that all incoming students receive with their initial University acceptance.

Money can also be requested when paying your bill on MY.SC.EDU. As part of the fee payment process you will be prompted to add money to your Carolina Cash account.

After each semesters initial fee payment period, you may add money to your card via MY.SC.EDU or at the CarolinaCard office located in the Russell House. Additions may also be made at any Automatic Deposit Machine (ADM).  These are located in the Russell House next to the Bookstore, the Business Library on the second floor of the BA building, and also on the main level of the Thomas Cooper Library. 

Parents may make deposits on behalf of their son or daughter through the CarolinaCard office (803.777.1708). Credit card deposits can be taken by phone. Online deposits will require knowing the students login information and PIN.

All money added to your CarolinaCard rolls over from one year to the next. Best yet, any funds put on your card through means other than the initial fee-payment process are available immediately!

Please Click Here for more information about making deposits.

IS THERE A PIN REQUIRED AND IF SO, WHAT IS IT?
No.

HOW CAN I CHECK MY ACCOUNT BALANCE?
Information on your account can be obtained at the CarolinaCard office in the Russell House. In addition, your Carolina Cash information can be viewed at any ADM (Automatic Deposit Machine).
You may also check your account on-line through MY.SC.EDU

Due to federal regulations, we cannot give account balances out over the phone nor can we give this information out to anyone except the cardholder unless we have written request from the cardholder to do so.

CAN I GET CASH FROM MY CAROLINACARD?
No. Money in your CarolinaCard account can only be spent for the goods and services that are provided by the vendors that accept your CarolinaCard.

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WHAT ABOUT REFUNDS AND WITHDRAWALS?
Carolina Cash rolls forward from one year to the next until graduation or withdrawal from the University. (Carolina Dining Meal Plans, "Bonus Bucks", and the $100 Meal Plan Dollars that come with the 16+ meal plan do not roll forward).

Meal Plans can be changed until the close of business on the Friday at the end of the first full week of classes. Adjustments to your University bill will be made at this time as necessary. After this time, refunds for meal plans are only made for reasons of  withdrawal from the University. Students who are suspended from the University by the Office of Student Conduct will not receive a refund for their meal plan.

Requests for refunds from your CarolinaCard (except for Meal Plans as noted above) are granted for graduation, end of semester and withdrawal from the university.

Carolina Cash funds left in your account longer than 180 days after graduation or withdrawal from the University are forfeited and become the property of University of South Carolina.

No refunds will be issued for Account balances of $25.00 or less. A $20 check processing fee will be charged for all refunds. To request a refund, fill out and submit the form listed at http://carolinacard.sc.edu/refund.asp. Please allow approximately four to six weeks for any refund to be processed.

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LOST OR STOLEN CARDS
Lost or stolen cards should be immediately reported to the CarolinaCard office, or reported 24 hours a day at https://my.sc.edu/carolinacard.

Once notified, we will block your CarolinaCard, preventing unauthorized usage. If you notify our office within 2 business days after you learn that your card has been lost or stolen, your maximum liability is $50. If you notify us after the 2nd business day after you learn of the loss or theft of your card, but within 60 days, your maximum liability is $500.  If you notify us after 60 days, your liability is unlimited. Replacement cards are $35.  Once a new card is made, previous cards cannot be re-activated nor will the $35 fee be rescinded.


Please remember that your CarolinaCard is also your official University ID card. It is not transferable (to another person) and must be returned upon request. Because misuse of cards may have a negative impact on both students and the institution in general, students are expected to protect their card and abide by all terms and conditions associated with the use of the CarolinaCard as student identification as found in the Student Handbook, The Carolina Community found at http://www.sa.sc.edu/carolinacommunity.

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